T/IQA 11-2020 Software product user experience evaluation model

Scope

Scope: This document defines a customer experience methodology for identifying usability issues in software products or product prototypes. This methodology involves conducting a review of the product or product prototype by user experience professionals to identify issues in user experience, propose optimization and improvement suggestions, and evaluate the level of user experience competence. This document provides a consistent and impartial methodology or basis for evaluating user experience quality for parties involved in information technology services. It is applicable to: a) Organizations planning to establish user experience evaluation models; b) Service providers evaluating their own user experience conditions and capabilities; c) Service recipients evaluating and selecting suppliers' user experience capabilities; d) Third-party organizations evaluating and certifying user experience competence. Appendix A of this document specifies the evaluation methods for user experience evaluation models for reference by users. Main technical content: In the Internet and smart era, user experience is a key factor for product success. This standard evaluates user experience quality based on user behavior, enabling the timely identification, evaluation, and resolution of user experience issues in the product design and development process. It effectively provides a basis for improving product development quality and customer satisfaction, and serves as a model for promoting user experience activities in various industries.

Development Information

Related Standards