GB/T 16786-1997
Replaced
T/CCSA 249-2019
Active
Group standards
T/CCSA 249-2019 Telecommunications business customer service center service level classification and evaluation
T/CCSA 249-2019 Telecommunications business customer service center service level classification and evaluation
Price:
$ 20.00
Basic Information
Standard Code:
T/CCSA 249-2019
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Integrated Communication and Broadcasting
ICS Name:
Terminology (principles and coordination and cooperation)
Publish Date:
2019-08-16
Implement Date:
2019-08-16
Scope
Main technical content: This standard specifies the content and methods for evaluating the services provided by telecommunications service centers, as well as the procedures for their service level classification and evaluation. This standard applies to the service level evaluation activities of telecommunications service centers conducted by third-party social evaluation institutions. Telecommunications operators at all levels can also refer to this standard to evaluate the service levels of their own service centers.
Development Information
Related Standards
GB/T 10112-1999
Replaced
GB/T 10112-1999 Terminology work—Principles and methods
GB/T 18155-2000
Active
GB/T 18155-2000 Terminology work—Computer applications—Machine-readable terminology interchange format(MARTIF)—Negotiated interchange
GB/T 18291-2000
Active
GB/T 18291-2000 Mongolian terminology work—Principles and methods
GB/T 13725-2001
Replaced
GB/T 13725-2001 General principles and methods for establishing terminology database
GB/T 15387.1-2001
Replaced