T/ZQCSH 068-2021 Active Group standards

T/ZQCSH 068-2021 Automobile Sales Reception Service Standards

T/ZQCSH 068-2021

Publish Date: 2021-09-16 Implement Date: 2022-05-16 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/ZQCSH 068-2021

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Trade, commercial activities, and marketing

Publish Date: 2021-09-16

Implement Date: 2022-05-16

Scope

Main technical content: 1 Scope 2 Normative reference documents 3 Terms and definitions 4 Requirements for sales consultants 5 Job responsibilities 6 Preparation for reception 7 Service process 8 Dealing with customer concerns 9 Service improvement 10 Follow-up care Appendix A (information) Demand analysis form for car sales reception services Appendix B (information) Customer on-site satisfaction survey form