T/CTCA 25-2025 High-Quality Home Living Mall Service Standards

Scope

Scope: This standard specifies the terms and definitions, basic service requirements, sales service processes, brand building and store environment, supplier warranty capability assessment, delivery processes, and requirements for a comprehensive after-sales service system for high-quality home living galleries, and describes the corresponding verification methods. The standard applies to high-quality home living galleries. This includes, but is not limited to, retail stores, chain stores, or online platforms that provide home textile products and related services, which aim to enhance customer experience and ensure service quality by defining clear terms and definitions, meeting basic service requirements, standardizing sales service processes, strengthening brand building and optimizing store environments, effectively assessing supplier warranty capabilities, establishing clear delivery processes, and building a comprehensive after-sales service system. Main technical content: This document is drafted in accordance with the provisions of GB/T 1.1-2020 *Guide for Standardization Work – Part 1: Structure and Drafting Rules for Standardization Documents* and GB/T

Development Information

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