T/INFOCA 35-2024 Active Group standards

T/INFOCA 35-2024 Online Service Quality Evaluation Method for Smart Community Focusing on User Comprehensive Experience

T/INFOCA 35-2024 Online Service Quality Evaluation Method for Smart Community Focusing on User Comprehensive Experience

Publish Date: 2024-11-25 Implement Date: 2024-11-25 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us
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Basic Information

Standard Code: T/INFOCA 35-2024
Standard Type: Group standards
Standard Status: Active
is_force_gb: no
CCS Name: Standardized management and general provisions
ICS Name: General Principles of Standardization
Publish Date: 2024-11-25
Implement Date: 2024-11-25

Scope

Scope: This document specifies the evaluation method of user-side service quality in the process of providing online services integrated with offline processes in smart communities, on the premise of first ensuring the basic user experience. This document is applicable to the design, planning, and evaluation of smart community service functions and related systems in China; Main technical content: - Introduction - Scope - Normative reference documents - Terms and definitions - Abbreviations - Evaluation method of online service quality in smart communities - Design principles of evaluation indicators - Evaluation of the main online service quality oriented to user comprehensive experience

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