T/GDRX 1007-2024 The evaluation of service quality for urban gas operation enterprises

Scope

Main technical content: Foreword 1 Scope 2 Normative reference documents 3 Terms and definitions 4 Evaluation implementation 4.1 Evaluation scheme design 4.2 Evaluation methods 4.3 Evaluation cycle 4.4 Evaluation content 4.5 Workflow 4.6 Score calculation 5 Evaluation results and applications 5.1 Service quality level classification 5.2 Report framework 5.3 Application of results Appendix A (normative) Evaluation table for key indicators of operation services Appendix B (normative) Evaluation table for pipeline gas service guarantee capacity Appendix C (normative) Evaluation table for bottled gas service guarantee capacity Appendix D (normative) Evaluation table for vehicle gas service guarantee capacity Appendix E (normative) Customer satisfaction survey form for pipeline gas Appendix F (normative) Customer satisfaction survey form for bottled gas Appendix G (normative) Customer satisfaction survey form for vehicle gas

Development Information

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