GB/T 13339-1991
Abolished
T/GDRX 4001-2024
Active
Group standards
T/GDRX 4001-2024 The evaluation of service quality for urban gas distribution enterprises
T/GDRX 4001-2024 The evaluation of service quality for urban gas distribution enterprises
Price:
$ 20.00
Basic Information
Standard Code:
T/GDRX 4001-2024
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
-
ICS Name:
Quality management and quality assurance
Publish Date:
2024-03-08
Implement Date:
2024-05-01
Scope
Main technical content: 1 Scope 2 Normative reference documents 3 Terms and definitions 4 Evaluation implementation 5.1 Evaluation program design 5.2 Evaluation methods 5.3 Evaluation cycle 6.1 Evaluation content 6.2 Workflow 6.3 Score calculation 7 Evaluation results and application 8.1 Service quality grade classification 8.2 Report framework 8.3 Application of results 9 Appendix A (Normative) Operational service key indicator evaluation form 10 Appendix B (Normative) Pipeline gas service guarantee capacity assessment form 12 Appendix C (Normative) Bottled gas service guarantee capacity assessment form 24 Appendix D (Normative) Vehicle gas service guarantee capacity assessment form 35 Appendix E (Normative) Pipeline gas customer satisfaction survey form 43 Appendix F (Normative) Bottled gas operating enterprise customer satisfaction survey form 52 Appendix G (Normative) Vehicle gas customer satisfaction survey form 54
Development Information
Related Standards
GB/T 13340-1991
Abolished
GB/T 13340-1991 Methods for determination and calculation of quality grading rate of products
GB/T 13341-1991
Abolished
GB/T 13341-1991 Methods for determination and accounting of quality failure rate
GB/T 19004.3-1994
Abolished
GB/T 19004.3-1994 Quality management and quality system elements—Part 3:Guidelines for processed materials
GB/T 19004.2-1994
Abolished
GB/T 19004.2-1994 Quality management and quality system element—Part 2:Guidelines for services
GB/T 19000.4-1995
Abolished