T/CSI 0022-2022 Active Group standards

T/CSI 0022-2022 Quality grading and "Pacesetter" evaluation requirements for home elderly care services

Publish Date: 2022-10-25 Implement Date: 2022-11-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Price: $ 20.00

Out of stock

Basic Information

Standard Code: T/CSI 0022-2022

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Comprehensive quality

Publish Date: 2022-10-25

Implement Date: 2022-11-01

Scope

Scope: This document specifies the evaluation index system, evaluation methods, and grade classification for the "Leader" standard evaluation of home-based elderly care services. This document is applicable to the evaluation of service quality and corporate standard levels of home-based elderly care service institutions. Relevant institutions can refer to it when conducting quality grading and corporate standard level assessments, "Leader" evaluations, and related certifications. Enterprises can also refer to this document when formulating corporate standards. Main technical content: This document specifies the evaluation index system, evaluation methods, and grade classification for the "Leader" standard evaluation of home-based elderly care services. The indicators included in the "Leader" standard for home-based elderly care services are divided into basic indicators, core indicators, and innovative indicators. Basic indicators include management and resources. Management includes system construction, financial management, safety management, and human resource management. Resources include venue environment, venue signage, and facilities and equipment. Core indicators include service provision, service effectiveness, and service quality management. Service provision includes life care, meal assistance, bathing assistance, laundry assistance, mobility assistance, errand services, medical care, spiritual comfort, cultural and sports activities, safety protection, and other services; service effectiveness includes the number of service recipients and service satisfaction; service quality management includes service supervision, service file management, complaint handling, and follow-up visits. Innovative indicators include health care and nursing, smart elderly care, and wellness care.