T/HBPOR 002-2022 Evaluation Standards for the Performance Quality of Residential Property Services in Hebei Province

Scope

Main technical content: Evaluation Standards for the Quality of Residential Property Services 1. Scope This document defines the evaluation objects of residential property service quality, the requirements for evaluation agencies and personnel, the evaluation principles, basis, and methods, the evaluation content and procedures, as well as the composition of evaluation fees. This document applies to the evaluation activities of residential property service quality in Hebei Province and the management and use of relevant evaluators. The evaluation of non-residential property services may be implemented with reference to these standards. 2. Normative reference documents This document partially references the "Fee-charging Standards for Property Services in Various Cities of Hebei Province (including Dingzhou and Xinji City) and Xiong'an New Area". 3. Terms and definitions The following terms and definitions apply to this document: 3.1 Client A natural person or group that entrusts others to handle affairs on their behalf. Note: In this document, the client generally refers to government departments such as the housing and urban-rural development departments at the provincial, municipal, and county (district) levels, street offices, property service providers, homeowners' associations, or others. 3.2 Evaluation agency An enterprise or group entrusted by the client to organize and conduct evaluation activities. 3.3 Evaluation personnel A group of people who, based on evaluation standards, judge and analyze the quality of residential property services provided by the evaluation object (residential property management projects). 3.4 Residential property management project A residential project organized and implemented for property management and services in accordance with the provisions of the property service contract. 3.5 Property service provider An enterprise or individual engaged in property management and services.

Development Information

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