T/JSAS 103-2025 Health food—offline physical store shopping without reason to return service specification

Scope

This document clarifies the principles and requirements for offline physical stores of health food products to provide no-reason-return services, and stipulates the service process, service evaluation, and application of the results. This document applies to health food operators of offline physical stores in conducting no-reason-return services. Online sales can refer to and implement it accordingly. **Confirmation of Return Conditions** Health food operators shall on-site confirm the validity of the purchase receipt, whether the returned goods meet the return conditions, and verify that the accessories, gifts (if any), warranty cards, manuals, invoices (if any), and outer packaging (if any) of the goods to be returned are complete. **Return and Refund** Health food operators shall, upon confirming that the goods meet the return conditions, take back the returned goods and refund the purchase price. Health food operators shall, within the timeframe committed to, return the paid purchase price to consumers upon receipt of the returned goods. Health food operators shall refund the purchase price in accordance with the payment method used by consumers. Where the health food operators and consumers have agreed otherwise, such agreement shall prevail. Health food operators shall not refund the goods that do not meet the return conditions and shall inform consumers of the reasons for refusing the return and other ways to resolve disputes. **8. Review by Consumer Organizations or Social Organizations** Consumer organizations or social organizations shall review whether the return application meets the requirements for "advance funding". When conducting the review, they shall refer to the opinions of consumers and health food operators. The application shall be approved if it meets one of the following funding conditions: a) The health food operator fails to respond within 48 hours after receiving the return application and the return application mee

Development Information

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