T/WJDGC 0017-2022 Property Service Quality Evaluation Standards

Scope

Scope: This document stipulates the principles, evaluation content and indicators, evaluation methods, evaluation processes, and application of evaluation results for property service quality assessment. This document is applicable to the property service quality assessment work in Maoming City. Main technical content: 1. Scope: This document stipulates the principles, evaluation content and indicators, evaluation methods, evaluation processes, and application of evaluation results for property service quality assessment. This document is applicable to the property service quality assessment work in Maoming City. 2. Evaluation principles: Adhere to the principles of openness, transparency, fairness, and objectivity, and evaluate the quality of property service agencies based on quantified evaluation indicators. 3. Evaluation content and indicators: The evaluation content of property service quality mainly includes basic management, housing management and maintenance, shared facilities and equipment management, security, fire prevention, vehicle management, environmental sanitation management, greening management, and spiritual civilization construction, etc. 4. Evaluation methods: 4.1 On-site and process observation: Conduct on-site observation and information collection of property service sites and processes, including but not limited to site hardware, system construction, service personnel situation, and service processes. 4.2 Document review: Review various documents and archives of property service agencies, including but not limited to agency qualification certificates, various rules and regulations, and service file records, etc. 4.3 Interviews: Evaluate through interviews with property service agency managers, service personnel, service recipients, and other relevant personnel. The content of the interview includes but is not limited to service project introduction, experience in handling special cases, existing service problems, and service complaint handli

Development Information

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