T/NTBCA 002-2021 The standard for aging-friendly financial services in Nantong City
T/NTBCA 002-2021 The standard for aging-friendly financial services in Nantong City
Basic Information
Scope
Main technical content: In order to effectively solve the difficulties and problems that the elderly may encounter in the process of financial services, guide commercial banks to fulfill their relevant social responsibilities, and effectively improve the accessibility and satisfaction of daily financial services for the elderly, we have formulated this working standard as soon as possible to establish coordinated and unified elderly financial service standards throughout the city. The technical content mainly includes: 1. Scope; 2. Normative reference documents; 3. Revision mechanism; 4. Terms and definitions; 5. Bank outlet renovation; 6. Mobile payment services; 7. Business processing flow; 8. Acceptance terminals; 9. Protection of legitimate rights and interests; 10. Inclusive financial service points in rural areas; 11. Publicity and marketing