T/JMJXB 001-2022 Guidelines for the Management and Service of Individual Credit Information Objection Processing in the Personal Credit Information Database of Jiangmen Banking Industry

Scope

Scope: This standard specifies the framework for handling personal credit information disputes in the Jiangmen City banking industry credit information database, the management and service organizational structure, the acceptance and registration of disputes, the verification and correction of disputed information, response to disputes, daily management, file management, customer reassurance and emergency management, financial consumer protection, and the handling of disputes under force majeure circumstances. This standard applies to banking industry members of the Jiangmen City Financial Consumer Rights Protection Association. Other financial credit information database access institutions in Jiangmen City may refer to this standard for guidance. Main technical content: This standard was drafted in accordance with the "Regulations on the Management of the Credit Information Industry" (Decree No. 631 of the State Council) and the "Interim Measures for the Management of the Personal Credit Information Database" (Decree No. 3 of the People's Bank of China in 2005). Starting from the management needs and service improvement requirements of the personal credit information dispute handling business in the Jiangmen City banking industry credit information database, this standard specifically and standardizes the handling framework, management and service organizational structure, acceptance and registration of disputes, verification and correction of disputed information, response to disputes, daily management, file management, etc. At the same time, this standard also proposes guidance suggestions on customer reassurance and emergency management, financial consumer protection, and the handling of disputes under force majeure circumstances, with the aim of further improving the management and service level of personal credit information dispute handling business in Jiangmen City under the new situation.

Development Information

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