T/CCTAS 100-2024 Guidelines for responding to driver demands for online taxi reservation and risk control

Scope

Scope: This document sets out the general requirements for responding to and controlling risks related to the demands of online ride-hailing drivers, including driver communication, platform company risk control, platform partner risk control, external environmental risk control, risk handling, and summary of risk management. This document applies to online ride-hailing platform companies and their partners in responding to driver demands and managing risks. Main technical content: 1. Attention to driver demands. The purpose of online ride-hailing drivers is to increase personal income. Therefore, online ride-hailing platform companies should pay attention to changes in drivers' income, especially those caused by the platform's own business strategy adjustments, which will have a significant impact on drivers. Therefore, platform companies need to monitor changes in drivers' income. Driver communication: This document stipulates that platform companies in business cities should regularly conduct driver interviews through online and offline questionnaires and interviews to understand their true demands and actively respond to and solve them. The number of drivers interviewed each quarter should be no less than 10%. Platform companies and their partners should refer to the average social wage level in the business cities and comprehensively estimate the income of the driver group. Under normal conditions, drivers' income during legal working hours should not be lower than the minimum hourly wage standard set by the local government. 2. Platform company risk control. The risk of mass incidents among online ride-hailing drivers usually arises from the platform's business strategy and the implementation process of specific business strategies. Therefore, this document requires platform companies to establish a business strategy risk management system to control risk assessment before business strategy implementation, business strategy risk grading, and risk handling man

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