GB/T 1836-1997
Replaced
T/JSATL 19-2021
Active
Group standards
T/JSATL 19-2021 Evaluation Method for the Service Quality of Sea-rail Express Trains
T/JSATL 19-2021
Price:
$ 20.00
Basic Information
Standard Code:
T/JSATL 19-2021
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Railway transport
ICS Name:
Integrated Transportation
Publish Date:
2021-12-31
Implement Date:
2022-01-18
Scope
Scope: This standard specifies the evaluation methods for the service quality of sea-rail express trains, including the methods for determining the weight of indicators, service quality evaluation methods, etc. This standard is applicable to the evaluation of the service quality of sea-rail express trains. Main technical content: Based on the research theory of service quality evaluation, in order to optimize the comprehensiveness and accuracy of the evaluation methods and improve the reliability of the evaluation results, this standard adopts a combination of objective (entropy weight method) and subjective (direct scoring method) evaluation methods, and innovatively constructs a comprehensive weighting model that takes into account the decision-makers' judgment of the importance of indicators and objective data.
Development Information
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