T/CAMRA 012-2019 Car maintenance and rescue service specifications

Scope

Scope: This standard specifies the requirements for the capabilities and services of enterprises engaged in automobile repair and rescue services, including customer satisfaction surveys and complaint handling. This standard applies to enterprises engaged in automobile repair and rescue services. Main technical content: 3. Terminology definition: - Automobile repair and rescue: A general term referring to professional activities involving the restoration of vehicle driving performance through maintenance and repair, or the towing of vehicles from accident scenes. - Vehicle breakdown: A situation where a vehicle cannot operate normally due to a malfunction during driving, which requires on-site inspection and repair by professional automobile repair and rescue personnel to enable the vehicle to resume driving or be towed from the scene. - Automobile repair and rescue services: A process in which professional automobile repair and rescue personnel provide assistance to drivers who encounter various situations and difficulties such as vehicle breakdowns, stalled engines, or unsafe driving conditions, including troubleshooting, restoring safe driving, and towing services. - Characteristics of automobile repair and rescue services: These services operate 24 hours a day. Due to on-site conditions, time constraints, and operational limitations, they differ from regular maintenance and repair services at repair shops. Emergency recovery using simple tools, equipment, and parts is a common approach in automobile repair and rescue. The services typically address faults within 30 minutes without disassembling or replacing components. Common solutions include refueling, charging, tire replacement, remote fault diagnosis, on-site troubleshooting, and towing services. The primary goal is to restore the vehicle's safe driving capability and ensure normal operation. - If a vehicle malfunction results in inoperability and the repair and rescue personnel fail to complete the on-sit

Development Information

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