T/ZS 0274-2022 Non-emergency transport service basic requirements

Scope

Scope: This document specifies the requirements for non-emergency transfer service entities, service objects and content, personnel and qualification requirements, vehicle requirements, informatization management, service management requirements, disinfection and cleaning, emergency response, complaint handling, etc. This document applies to all organizations within Zhejiang Province that provide non-emergency transfer services. Main technical content: Foreword 1 Scope 2 Normative reference documents 3 Terms and definitions 3.1 Non-emergency transfer 3.2 Non-emergency transfer service entities 4 Service entity requirements 4.1 Registration and registration 4.2 Scale and finance 4.3 Credit 4.4 Insurance 5 Service objects and content 5.1 Service objects 5.2 Service content 6 Personnel and qualification requirements 6.1 Service personnel 6.2 Management personnel 6.3 Personnel qualifications 7 Vehicle requirements 7.1 Registration and registration 7.2 Quantity 7.3 Appearance 7.4 Technical parameters 7.5 Positioning 7.6 Video surveillance 7.7 Service facilities 7.8 Inspection and detection 8 Informatization management 8.1 Basic requirements 8.2 Functional requirements 9 Service management requirements 9.1 Personnel management 9.2 Personnel access 9.3 Service evaluation 9.4 Service improvement 9.5 Contract management 9.6 Service charges 10 Disinfection and cleaning 10.1 Post-service disinfection 10.2 Periodic disinfection 10.3 Cleaning 11 Emergency response 11.1 Basic requirements 11.2 Emergency plan 12 Complaint handling 12.1 Complaint mechanism 12.3 Complaint handling 13 Privacy protection

Development Information

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