T/GDGCC 9-2020 Evaluation of After-sales Service Agencies for Gas Heating Water Heaters and Heating Systems
T/GDGCC 9-2020
Basic Information
Scope
Main technical content: This standard specifies the evaluation items and level determination methods for after-sales service organizations of gas heating water heaters, as well as the evaluation content and methods for qualifications, personnel, tools, accessories, management systems, and work quality. Combined with the needs of evaluating after-sales service personnel, it provides reference content such as after-sales service cases, operation guidelines, and a test question bank for personnel. This standard applies to: the evaluation of after-sales service organizations contracted by gas heating water heater manufacturers; the evaluation of HVAC integrators and their contracted after-sales service organizations; and the evaluation of authorized service providers' after-sales service organizations.