T/CCUA 035-2024 User satisfaction evaluation of domestic computer and information network products

Scope

Scope: This document establishes the user evaluation principles and technical framework for domestic computer and information network products, stipulates the user satisfaction evaluation indicators and scoring rules, and describes the evaluation rules for forming the results. Main technical content: Taking the user experience of domestic computer and information network products as the core, it comprehensively covers the performance indicators of the entire product life cycle, including product selection, procurement, use, and maintenance, from four dimensions: product user experience, basic performance, related performance, and security and confidentiality performance. It establishes a user satisfaction evaluation indicator system for domestic computer and information network products based on user product research, procurement selection, product supply, online use, and after-sales service. It also comprehensively plans the user satisfaction evaluation indicator systems for eight product categories, including core chips, servers, operating systems, databases, middleware, network products, office software, network security, and boundary products, aiming to provide a methodological guidance for evaluating the user satisfaction of domestic computer and information network products. When formulating evaluation indicators according to this document, users should further select, combine, and expand the above indicators based on user needs, product types, application scenarios, and other conditions. When necessary, users can reasonably add or delete indicators according to the specific characteristics of the survey.

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