T/FCCI 1-2022 Active Group standards

T/FCCI 1-2022 The service specifications for the architectural and sanitary ceramic industry

Publish Date: 2022-02-16 Implement Date: 2022-02-16 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/FCCI 1-2022

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Comprehensive Building Materials

Publish Date: 2022-02-16

Implement Date: 2022-02-16

Pages: 11 pages

Scope

Scope: This document is a general standard for the architectural sanitary ceramics industry, which stipulates the basic requirements, service content, service guarantee, service quality management, and service evaluation and improvement for after-sales services of architectural sanitary ceramics products. It establishes a unified after-sales service quality system for the architectural sanitary ceramics industry. This standard applies to organizations engaged in the production, sales, and services of architectural sanitary ceramics products (hereinafter referred to as "ceramic products"). Main technical content: Based on the industry characteristics and actual needs of the architectural sanitary ceramics industry, this document unifies and standardizes the terms and definitions required for after-sales services, customers, service providers, quality guarantee periods, three-pack policies, customer satisfaction, service content, and service personnel, and establishes a unified after-sales service quality system for the architectural sanitary ceramics industry.