T/CAMA 86-2023 Active

Scope: This document stipulates the basic requirements for agricultural machinery repair service providers, agricultural machinery dealers with repair services, and agricultural machinery cooperatives (hereinafter collectively referred to as "agricultural machinery repairers") to provide repair services, as well as requirements for repair service processes and service quality management. This document applies to agricultural machinery repairers engaged in maintenance, upkeep, and repair of agricultural machinery. Main technical content: Foreword II1 Scope 12 Normative reference documents 13 Terms and definitions 14 Basic requirements for repair 15 Repair service processes 25.1 Basic process 25.2 Reception service 25.3 Inspection and signing of contracts 25.4 Repair operations 25.5 Final inspection 35.6 Settlement and vehicle delivery 35.7 Repair archives 36 Service quality management 36.1 Personnel management 36.2 Facilities and equipment management 36.3 Parts management 46.4 Document management 46.5 Complaint handling 46.6 Service quality evaluation Appendix A (informative) 5 Basic process of agricultural machinery repair services Appendix B (informative) 6 Agricultural machinery repair order form Appendix C (informative) 7 Satisfaction survey form for agricultural machinery repair services