T/NTBCA 002-2022 Active

Main technical content: To improve the ways of helping and solving the difficulties and problems that the elderly may encounter in the process of financial services, guide commercial banks to fulfill their relevant social responsibilities, effectively enhance the accessibility and satisfaction of daily financial services for the elderly, and form coordinated and unified elderly financial service standards throughout the city as soon as possible, this update is made to the "Nantong City Financial Service Elderly-Friendly Work Standards" (T/NTBCA 002-2021). The technical content mainly includes: 1. Scope; 2. Normative reference documents; 3. Revision mechanism; 4. Terms and definitions; 5. Bank outlet renovation; 6. Mobile payment services; 7. Business processing flow; 8. Acceptance terminals; 9. Protection of legitimate rights and interests; 10. Inclusive financial service outlets in rural areas; 11. Publicity and marketing