T/STIC 120028-2023 Active

Main technical content: This document specifies the normative requirements for the certification of public property management services, including service requirements, management requirements, and certification evaluation requirements. Service requirements include basic requirements for public property management service enterprises, as well as basic norms and requirements for public services, special services, specific activities, peak-hour crowd and traffic flow protection services, maintenance of public order, environment and hygiene, operation and maintenance of buildings and ancillary facilities, emergency response to sudden public events, and service quality inspection methods. Management requirements include general requirements and specific requirements. Service certification evaluation includes certification criteria, certification models, and certification results. This document is applicable to certification bodies implementing certification activities for public property management services, as well as to property management service organizations standardizing their public property management services activities, and to relevant parties of the organizations confirming their compliance. This document involves the scope and area of public property management services.