DB32/T 3654-2019 Active
DB32/T 3654-2019 Handling Standards for Classification and Grading of Tourism Complaints
Abstract
This standard specifies the organizational requirements, handling principles, complaint acceptance and confirmation, complaint classification and grading, complaint grading response, and complaint handling archiving and improvement for staff of tourism administrative departments, tourism quality supervision and management agencies, or tourism law enforcement agencies (hereinafter collectively referred to as "tourism complaint acceptance agencies"). This standard applies to the operational norms of tourism complaint acceptance agencies for accepting and handling complaints from tourists about travel agencies, scenic spots, and tourism activities such as transportation, accommodation, catering, shopping, and entertainment that occur during their travel.
General Product Information
| Document Type | Jiangsu ProvinceLocal standards |
|---|---|
| Standard Status | Active |
| Standard Code | DB32/T 3654-2019 |
| CCS | The relationship between supply and use |
| ICS | Consumer services |
| Implement Date | 2019-10-31 |