T/ZDL 005-2022 Active

Main Technical Content: 5. Service Requirements 5.1 General Requirements 5.1.1 Conventional power supply services shall be provided in accordance with the requirements of GB/T 28583. 5.1.2 In line with the guiding principle of "Electricity for the People, Professional Services at Your Doorstep, and Conflict Resolution at the Grassroots Level," explore the "Fengqiao Experience + Electricity Business" model. Based on different target groups and diverse needs, assume the roles of "Electricity Nanny," "Electricity Steward," "Electricity Advisor," and "Electricity Mediator" to provide nanny-style, steward-style, advisory-style, and mediation-style electricity services to urban and rural residents, enterprises, governments, and society. 5.2 Nanny-Style Electricity Services 5.2.1 Establish a resident service mechanism for substation managers. Each village-level convenience service center shall appoint one substation manager who visits the center at least once a week for half a day to provide services such as business consultation and agency, electricity dispute resolution, and scientific electricity usage advice, timely understanding of rural residents' electricity needs, and solving electricity-related problems. 5.2.2 Establish a town-village-level agricultural electricity management mechanism. Power supply stations and town/sub-district governments shall sign and implement written agreements on electricity safety management, leveraging organizations such as town/sub-district agricultural electricity management bodies to guide the replacement of residual current circuit breakers in rural areas and improve safety levels. 5.2.3 Establish a people-reliant safe electricity mechanism. Collaborate with universities, media, and volunteer organizations to regularly promote electricity laws and regulations and safety awareness, guide administrative villages to incorporate legal electricity use, honest electricity use, and protection of electricity facilities into