T/CQJR 006-2023 Active

Scope: This document specifies the requirements for intelligent services in banking dialects, including voice interaction interface, front-end processing, voice processing, service interface, banking service channels, data resources, etc. This document is applicable to related work in intelligent services in banking dialects, including but not limited to product design, software development, testing and operation and maintenance, business management, system management, customer service, etc. Main technical content: The intelligent service system in dialects (hereinafter referred to as the system) includes voice interaction interface, front-end processing, voice processing, service interface, banking service channels, banking financial business processing, data resources, etc. The system should be deployed locally in financial institutions, including: a) The voice interaction interface provides a human-computer interface for direct voice interaction between the system and people, including voice signal input and output, as well as voice capabilities supported by front-end processing and voice processing; b) Data resources include audio data and text data processed by the system; c) Front-end processing provides functions such as voice wake-up, sound source localization, voiceprint recognition, voice enhancement, format conversion, and resampling; d) Voice processing provides separate processing and collaborative optimization of voice by voice module, semantic module, and knowledge base module; e) Service interface provides an interface for external devices/facilities to call the system's voice services; f) Banking financial business processing converts the results of voice processing into corresponding application instructions and feedbacks the business response results; g) Banking service channels include electronic service channels such as telephone banking, mobile banking, intelligent terminals in outlets, and convenient financial service terminals, etc.