T/CCAATB 0007-2020 Active

Main technical content: Implement the "Action Outline for the Construction of Four-Type Airports in China Civil Aviation" (Civil Aviation Circular (2020) No. 1), and improve the overall requirements of airport service quality standards and supervision systems. Align with the reform ideas of "delegation-regulation-service" of the Civil Aviation Administration and the reform requirements of the "Specialized Reform Work Plan for the Management of Civil Aviation Industry Standards" (Civil Aviation Circular (2019) No. 24). According to the notice on the results of industry standard clean-up (Civil Aviation Administration Letter (2020) No. 592 and No. 637), the "Service Quality of Civil Transport Airports (MH/T 5104)" and the "Evaluation Index System of Service Quality of Civil Airports in China (MH/T 5114)" were abolished in March 2020. In order to further improve the passenger service quality of civil airports in China, continue to carry out good airport service quality evaluation work, and promote the continuous improvement of the overall service quality and international competitiveness of Chinese airports. Under the guidance of the China Civil Airports Association, the "Passenger Service Quality of Civil Airports" group standard was established, and Beijing Capital International Airport Co., Ltd., Shanghai Hongqiao International Airport Co., Ltd., and Guangzhou Baiyun International Airport Co., Ltd. jointly established this standard.