T/SJXBZ 0002-2020 Active Group standards

T/SJXBZ 0002-2020 Household cleaning service provider service quality specifications

Publish Date: 2020-04-20 Implement Date: 2020-04-20 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/SJXBZ 0002-2020

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: The relationship between supply and use

ICS Name: Integrated services

Publish Date: 2020-04-20

Implement Date: 2020-04-20

Scope

Main technical content: This standard specifies the terms and definitions, basic requirements, service process, quality management, quality complaint handling, professional grade classification and evaluation rules for home appliance cleaning services. It also clarifies the scope of application of this standard. In terms of terminology and definitions, the standard provides professional, scientific, and linguistically appropriate descriptions for five terms related to home appliance cleaning. In the "Basic Requirements" section, the standard sets out 35 clear requirements for home appliance cleaning service providers in six aspects: basic conditions, file management, skills training, equipment and supplies, personnel requirements, and service guarantees. In the "Service Process" section, it specifies the preliminary preparation requirements for home appliance cleaning technicians and the types of cleaning objects, and standardizes the cleaning content, cleaning effects, and cleaning procedures for 11 types of home appliances, including range hoods, stoves, air conditioners, washing machines, water heaters, refrigerators, water dispensers, microwave ovens, electric ovens, home ducted air conditioners, and home air purifiers. In the "Service Quality Management" section, it provides six methods for effectively controlling service quality. In the "Service Quality Complaint Handling" section, it outlines the handling methods for customer complaints during the service process. In the "Professional Grade Classification for Home Appliance Cleaning Technicians" section, it specifies the qualification and skill requirements for home appliance cleaning technicians at three levels: junior, intermediate, and senior. In the "Service Quality Evaluation Rules" section, it sets out 14 requirements for the organization and implementation, grade application, evaluation process, grade review and annual review, and complaint handling in the evaluation of home applia