T/CAQ 10306-2022 Customer satisfaction measurement and evaluation criteria

Scope

Scope: This document specifies the key processes of customer satisfaction measurement, the application of measurement results, and the evaluation methods of measurement items. This document is applicable to all types of organizations committed to continuously enhancing customer satisfaction, and provides a reference for organizations to carry out customer satisfaction measurement work. Main technical content: Customer satisfaction is an important aspect of measuring product/service quality and an important yardstick for evaluating whether an organization meets customer needs and achieves customer satisfaction. Conducting customer satisfaction measurement can determine the degree of customer satisfaction with the organization and provide an effective reference for organizational improvement and quality enhancement. The results of customer satisfaction measurement can be applied to the organization's management activities to help the organization pursue continuous success. This document specifies the key processes of customer satisfaction measurement, the application of measurement results, and the evaluation methods of measurement items. This document is applicable to all types of organizations committed to continuously enhancing customer satisfaction and provides a reference for organizations to carry out customer satisfaction measurement work.

Development Information

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