T/CAPS 0015-2021 Age-friendly service evaluation specification for bank branches

Scope

Scope: This document stipulates the basic requirements, evaluation indicators, evaluation process, and evaluation results for elderly-friendly services in bank outlets. This document applies to bank outlets offering elderly-friendly services. Other outlets may refer to the requirements of this standard for reasonable citation. This document applies to third-party evaluations of elderly-friendly services in bank outlets, and bank outlets' self-evaluations or other forms of evaluation may refer to it for reference. Third parties using this document must obtain written authorization from Beijing Biao Yuan Certification Center, otherwise they will be held accountable for related responsibilities. Main Technical Content: Bank outlets' mobile banking, online banking, and mobile terminal APPs should undergo elderly-friendly service transformation, including but not limited to: 1. Easy Identification: In the design and transformation, full consideration should be given to the visual and auditory characteristics of elderly customers: -- The interface should be simple and clear, with no ads unrelated to the business; -- Provide an interface suitable for elderly customers to identify, with high-definition, large-font, and simple characters; -- The interface should provide voice control settings, including but not limited to: voice inquiry, voice page turning, and voice verification codes. 2. Easy Operation: When providing elderly customers with access to voice and other auxiliary devices and technical control components, the following conditions should be ensured under the premise of ensuring payment security and controllable risks: -- Interface advertising plug-ins, links to pornographic, gambling, and other inducement-type ads, and buttons should be strictly prohibited; -- Provide a conspicuous button for one-click closing or long-term closing of floating windows; -- Operation gestures should fully consider the operation habits of el

Development Information

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