T/NJLA 1-2019 The basic specifications for intermodal transportation services on public roads

Scope

Scope: This standard specifies the basic requirements for road transport enterprises engaged in public-railway combined transport, the establishment of cooperative arrangements for combined transport, and the requirements for road transport operations and service quality. This standard applies to ordinary cargo road transport services in the public-railway combined transport system. Main technical content: 4. Basic requirements for road transport enterprises 4.1 Transportation qualifications 4.2 Organization and management 4.3 Facilities and equipment 4.4 Information systems 4.5 Human resources 5. Establishment of cooperative arrangements for combined transport 5.1 Assessment 5.2 Contract signing 5.3 Business management 5.4 Business coordination 6. Requirements for road transport operations 6.1 Order confirmation 6.2 Transportation plan formulation 6.3 Order fulfillment 6.4 Information inquiry 6.5 Safety management 6.6 Follow-up and complaint handling 7. Road transport service quality indicators Cargo damage rate ≤ 0.5%, cargo discrepancy rate ≤ 0.5%, on-time delivery rate ≥ 95%, on-time pickup rate ≥ 95%, effective complaint rate not exceeding one in 100,000, and customer satisfaction rate ≥ 90%

Development Information

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