T/APSIA 13-2024 Active Group standards

T/APSIA 13-2024 Handling Standards for Complaints Regarding Parking Service Enterprises

Publish Date: 2024-11-25 Implement Date: 2024-11-25 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/APSIA 13-2024

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Integrated services

Publish Date: 2024-11-25

Implement Date: 2024-11-25

Scope

Main technical content: 1. Complaint handling principles propose basic principles such as lawfulness, fairness, and privacy protection during the complaint handling process. 2. Complaint handling requirements outline the relevant requirements for parking lot management units and complaint handlers when dealing with complaints. 3. Complaint classification proposes categorizing complaints based on their objects, purposes, issues, and outcomes. 4. Process requirements outline the process for receiving complaints, determining their validity, handling them, verifying and investigating them, providing feedback on the handling, closing cases, and keeping records. 5. Improvement and prevention measures propose requirements for improving and preventing complaints.