GB/T 16766-1997
Replaced
GB/T 35780.2-2017
Active
National standards
GB/T 35780.2-2017 Customer contact service—Part 2:Requirements for clients using the services of customer contact centres
GB/T 35780.2-2017 Customer contact service—Part 2:Requirements for clients using the services of customer contact centres
Basic Information
Standard Code:
GB/T 35780.2-2017
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The relationship between supply and use
ICS Name:
Consumer services
Publish Date:
2017-12-29
Implement Date:
2018-07-01
Pages:
9 pages
Scope
This part of GB/T 35780 sets out the requirements for clients (hereinafter referred to as "clients") who use customer contact center services. This part aims to help clients make reasonable arrangements and manage customer contact centers, so that they can meet the requirements of GB/T 35780.1-2017, and thus continuously provide services that meet customers' expectations. This part is applicable to clients who use various types of customer contact center services, regardless of the scale of the customer contact center they entrust, the industry, the form of entrustment (self-built or outsourced), and the contact channels (voice or non-voice).
Development Information
Same series standard
Referenced Standards
Adopt standards
ISO 18295-2:2017
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced