T/AQB 10-2021 Multidisciplinary Resolution Guide for Home-stay Service Consumer Disputes

Scope

Main Technical Content: This document aims to provide general, principled, and directional guidance and suggestions for the multi-faceted resolution of consumer disputes in homestay services. Therefore, this document provides guidelines on the general principles, organizational management, and multiple resolution pathways for consumer disputes in homestay services, as well as the linkage between litigation and mediation. This document applies to the multi-faceted resolution of consumer disputes in homestay services in the seven cities of southern Anhui (Huangshan, Ma'anshan, Wuhu, Xuan'en, Tongling, Chizhou, and Anqing). Other organizations providing multi-faceted resolution of tourism service consumer disputes may refer to and implement this document accordingly. Among them: - Chapter 3 "Terms and Definitions" provides relevant terms and definitions used in this standard. - Chapter 4 "General Principles" stipulates that the multi-faceted resolution of homestay consumer disputes should follow the principles of "prioritizing reconciliation, voluntary mediation, respecting public order and good customs, and ensuring fairness and justice" in accordance with the Consumer Rights and Interests Protection Law of the People's Republic of China and the Regulations on Promoting Multi-Faceted Resolution of Disputes in Anhui Province. - Chapter 5 "Organizational Management" specifies the institutional, personnel, facilities, equipment, and system requirements for resolving homestay consumer disputes. Dispute resolution institutions include but are not limited to consumer protection committees (including consumer protection service stations and points), grassroots organizations (streets and villages), trade unions, Communist Youth League organizations, women's federations, and other member units of the consumer protection committees, as well as public security bureaus, procuratorates, courts, and other organizations and institutions. - Chapter 6 "Dispute Resolution Pa

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