SB/T 10425-2007 Abolished Industry standards-Business

SB/T 10425-2007 Criterion on measurement of satisfaction in household and similar electronic and electrical appliance service

Publish Date: 2007-05-30 Implement Date: 2007-11-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Basic Information

Standard Code: SB/T 10425-2007

Standard Type: Industry standards

Standard Status: Abolished

is_force_gb: no

CCS Name: Economic and cultural

ICS Name: Integrated services

Publish Date: 2007-05-30

Implement Date: 2007-11-01

Pages: 32 pages

Scope

This standard specifies a comprehensive evaluation model and evaluation index system for customer satisfaction with electrical appliances used for household and similar purposes; survey and evaluation models and evaluation index systems for customer satisfaction with services of different service categories; basic requirements for survey questionnaire design, sampling survey, survey implementation, data processing, and data analysis, etc.
This standard is applicable to the electrical appliance service industry for conducting customer satisfaction evaluations and supplier satisfaction evaluations.