T/SJXBZ 0001-2020 Quality Standards for Swimming (Bathing) Services for Infants and Young Children

Scope

Main technical content: This standard specifies the terms and definitions, basic requirements, service quality management, service quality control, service processes, safety and emergency measures, and service quality complaint handling related to swimming (bathing) services for infants and young children, and clarifies the scope of application of this standard. In terms of terms and definitions, the standard provides professional, scientific, and language-friendly descriptions for 10 terms and definitions related to swimming (bathing) for infants and young children, which are both intuitive and practical. In "Basic Requirements", 48 clear requirements are set forth for the service venues, facilities and equipment, supplies and tools, management systems, and basic qualifications that service personnel should possess for swimming (bathing) services for infants and young children. In "Service Quality Management", 38 service quality management provisions are given in four aspects: service environment, water quality requirements, and safety and hygiene. In "Service Quality Control", 12 effective methods of controlling service quality are provided in three aspects. In "Service Process", 63 technical operation requirements for swimming (bathing) services for infants and young children are specified in the following six stages: service reception, service preparation, bathing and cleaning, swimming care, post-bathing arrangement, and service evaluation. In "Safety and Emergency Measures", 26 measures for preventing and handling accidents are given in five aspects. In "Service Quality Complaint Handling", methods for handling customer complaints during the service process are provided. In the appendix, three informative appendices are provided for regulatory management. This standard is scientific, advanced, and practical in nature.

Development Information

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