GB/T 24405.1-2009 Active National standards

GB/T 24405.1-2009 Information technology—Service management—Part 1:Specification

Publish Date: 2009-09-30 Implement Date: 2009-12-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Basic Information

Standard Code: GB/T 24405.1-2009

Standard Type: National standards

Standard Status: Active

is_force_gb: no

CCS Name: \nBasic standards

ICS Name: Other services

Publish Date: 2009-09-30

Implement Date: 2009-12-01

Pages: 15 pages

Scope

This part of GB/T 24405 defines the requirements for service providers to deliver acceptable quality of managed services to their customers. This part can be used for: a) organizations bidding for their services; b) organizations requiring all service providers in the supply chain to adopt consistent methods; c) service providers who want to establish IT service management benchmarks; d) a basis for independent assessment; e) organizations needing to prove their ability to provide services that meet customer requirements; f) organizations wishing to monitor and improve service quality through effective application of processes, thereby improving their services.