GA 407.1-2003
Active
T/BDIA 3003-2022
Active
Group standards
T/BDIA 3003-2022 Digital Human Capacity Requirements for Government Services
T/BDIA 3003-2022
Price:
$ 20.00
Basic Information
Standard Code:
T/BDIA 3003-2022
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Information processing technology
ICS Name:
The application of information technology in other fields
Publish Date:
2022-04-15
Implement Date:
2022-05-01
Scope
Scope: Introduction The "Metaverse" is a virtual world created and connected through technology, which can mirror and interact with the real world. With the continuous emergence and maturation of related technologies, products, and solutions, it is timely to plan and build a metaverse for government services under the theme of digital government. Under the metaverse theme, "digital humans" have quickly become one of the most practical applications of the "metaverse" concept with their lifelike and three-dimensional images, smooth and natural interactions, and tireless, standardized service delivery capabilities. In the context of government service metaverse, "digital humans for government services" can leverage their strong data accumulation and utilization capabilities to gain increasingly familiar with service applicants' information and better understand their behavioral habits through repeated handling of government service matters. This enables them to infuse more "warmth" into the process of handling government service matters. These capabilities include: -- Providing service applicants with more targeted information matching their needs; -- Simplifying and optimizing the information items required from service applicants; -- Providing appropriate emotional feedback based on the service scenarios and applicants' emotions during the process of handling matters; -- Offering more comprehensive planning and support for service applicants. Through the introduction of these capabilities, "digital humans for government services" will effectively help establish trust and empathy between government service windows and the public, thereby becoming a powerful engine for significantly improving the efficiency and satisfaction of public affairs handling. This standard is the first in the series of standards for "digital humans for government services". The entire standard series includes: -- "Capacity Requirements for Digital Humans for Government Ser
Development Information
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