T/HMDSXH 002-2021 Active Group standards

T/HMDSXH 002-2021 Electronic commerce public service center service specification

Publish Date: 2021-12-03 Implement Date: 2021-12-31 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/HMDSXH 002-2021

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Economic and cultural

ICS Name: Integrated services

Publish Date: 2021-12-03

Implement Date: 2021-12-31

Scope

Scope: This document specifies the terms and definitions, basic requirements, service provision, operational management, and service quality evaluation and improvement for e-commerce public service centers. This document applies to the services and management of e-commerce public service centers (hereinafter referred to as "service centers"). Main technical content: 4. Basic requirements 4.1 It shall have the characteristics of basicness, openness, and sharing, with relevant technical equipment, service resources, and service venues, providing e-commerce-related enterprises with public services such as policy consultation, resource docking, and e-commerce live streaming. 4.2 It shall have clear service directions, development plans, and medium- and long-term development goals, and actively organize and implement them. 4.3 The planning shall be aligned with the regional key industry development plans and SME development plans, with clear objectives and focused priorities. 4.4 It shall provide services in accordance with the principle of combining public welfare services with paid services. 5. Service provision 5.1 Policy services The service center shall provide policy services for e-commerce-related enterprises, including but not limited to: - It shall establish a department or institution to provide policy services for e-commerce-related enterprises, providing them with timely, reliable, and applicable policy services; - It shall establish a service platform to provide e-commerce-related enterprises with services such as publishing, transmitting, interpreting, and promoting government policies on promoting e-commerce industry development and supporting enterprise development; - It shall provide guidance and assistance to enterprises in applying for government support projects. 5.2 Resource docking services The service center shall provide resource docking services for e-commerce-related enterprises, including but not limited to: - It may select high-quality third-p