SB/T 11221-2018 Active Industry standards-Business

SB/T 11221-2018 Technical requirements for customer service professional

Publish Date: 2018-06-20 Implement Date: 2019-04-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Basic Information

Standard Code: SB/T 11221-2018

Standard Type: Industry standards

Standard Status: Active

is_force_gb: no

CCS Name: The relationship between supply and use

ICS Name: Sociology, services, the organization and management of companies (enterprises), administration, transportation (vocabulary)

Publish Date: 2018-06-20

Implement Date: 2019-04-01

Pages: 9 pages

Scope

This standard specifies the grading, basic requirements, technical requirements, and training requirements for customer service professionals.
This standard applies to enterprise customer service professionals (including outsourced call center service personnel), and relevant personnel from other social organizations may refer to and implement it accordingly.

Development Information

Word Count: 14 Thousand words Pages: 9 pages

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