T/CCUA 010.3-2020 Information Systems Engineering Service Capability Evaluation Part 3: Operations and Maintenance
T/CCUA 010.3-2020 Information Systems Engineering Service Capability Evaluation Part 3: Operations and Maintenance
Basic Information
Scope
Scope: This document specifies the relevant requirements for evaluating the operation and maintenance service capabilities of information system engineering enterprises or organizations engaged in information system engineering operation and maintenance services. This document is applicable to information system engineering enterprises or organizations of any scale and business field; Main technical content: This standard specifies the framework of information system engineering operation and maintenance service capability levels, dividing the information system engineering operation and maintenance service capabilities from high to low into Class A and Class B, with a total of two levels. It standardizes the main contents and processes of capability evaluation, and stipulates the requirements that enterprises providing information system engineering operation and maintenance service capabilities should meet in terms of systems, personnel, resources, technologies, and processes at each level. It proposes the cycle of information system engineering operation and maintenance service capability evaluation, the composition of organizational institutions and evaluation personnel, and the management principles after evaluation. This standard is applicable to enterprises establishing, maintaining, and improving their information system engineering operation and maintenance service capabilities, and is also applicable to evaluating the information system engineering operation and maintenance service capabilities of enterprises. This standard is the basis and criterion for evaluating the implementation of operation and maintenance capabilities by information system engineering enterprises, and can be used for self-evaluation by enterprises; evaluation by third-party institutions; and selection and evaluation of suppliers by demanders. This standard does not involve intellectual property issues such as patents and trademarks.