GB/T 14308-1997
Replaced
DB14/T 2508-2022
Active
Shanxi ProvinceLocal standards
DB14/T 2508-2022 Tour Operators' Complaint Handling Standards
DB14/T 2508-2022
Basic Information
Standard Code:
DB14/T 2508-2022
Standard Type:
Local standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The relationship between supply and use
ICS Name:
Entertainment, tourism
Publish Date:
2022-08-10
Implement Date:
2022-11-10
Pages:
10 pages
Scope
This document stipulates the basic requirements for tour operators to handle complaints, the complaint handling process, complaint acceptance, complaint investigation, complaint disposal, performance, and continuous improvement. This document applies to the handling of complaints by tour operators.
Development Information
Related Standards
GB/T 18266.1-2000
Active
GB/T 18266.1-2000 Ranking standard for gymnasium and playground—Part 1:Star-rating standard for bowling playground
GB/T 18266.2-2002
Replaced
GB/T 18266.2-2002 Ranking standard for sports facilities—Part 2:Star-rating standard for gymnasium
GB/T 17775-2003
Replaced
GB/T 17775-2003 Standard of rating for quality of tourist attractions
GB/T 18971-2003
Replaced
GB/T 18971-2003 General specification for tourism planning
GB/T 18972-2003
Replaced