T/CSEE 0137-2019 Active Group standards

T/CSEE 0137-2019 Power grid enterprise IT service desk capability evaluation specification

Publish Date: 2019-03-01 Implement Date: 2019-05-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/CSEE 0137-2019

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Integrated Information Technology (IT)

Publish Date: 2019-03-01

Implement Date: 2019-05-01

Scope

Main technical content: This standard specifies the requirements that IT service desks of power grid enterprises at all levels should meet in terms of positioning planning, personnel management, operation management, platform technology, data performance, and continuous improvement. Through the standard, we define the capability levels of IT service desks in power grid enterprises, standardize the evaluation dimensions, and improve the management level. This standard is compiled based on the study of relevant theories and practices in the field of call center capability maturity assessment at home and abroad, combined with the characteristics of IT services in power grid enterprises. This standard is applicable to the evaluation of IT service desk service capabilities in all power grid enterprises. This standard specifies the evaluation of the achievement of service capability management levels of IT service desks in power grid enterprises, clarifies the management goals of IT service desks in power grid enterprises, and the service capabilities required to achieve these goals.