T/CQAE 15003-2021 Active Group standards

T/CQAE 15003-2021 Guidelines for Measuring the Customer Experience of Public Cloud Services

T/CQAE 15003-2021

Publish Date: 2021-12-23 Implement Date: 2022-01-23 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/CQAE 15003-2021

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Comprehensive Application of Information Technology

Publish Date: 2021-12-23

Implement Date: 2022-01-23

Scope

Scope: This document is applicable to the measurement of customer experience in public cloud services, and it defines the evaluation dimensions, measurement methods, and measurement processes of public cloud customer experience. Other similar products and customer experience measurements for private cloud and hybrid cloud services can refer to and use this document for reference. This document is not applicable to the measurement of customer experience for physical and chemical attributes such as mechanical structure dimensions of physical products, nor is it applicable to the maintenance of public cloud hardware. The users of this document may include: a) Clients (individuals or organizations that obtain or purchase systems, software products, or software services from suppliers); b) Evaluators (individuals or organizations that conduct evaluations), who may be suppliers, clients, or third-party individuals or organizations; c) Developers (individuals or organizations that perform development activities such as requirement analysis, design, testing, and acceptance during the software lifecycle); d) Users (individuals or organizations that use products or services to perform specific functions), who conduct customer experience measurement; e) Quality managers (individuals or organizations that perform systematic inspections of software products or services). Main technical content: This document is applicable to the measurement of customer experience in public cloud services, and it defines the evaluation dimensions, measurement methods, and measurement processes of public cloud customer experience. Other similar products and customer experience measurements for private cloud and hybrid cloud services can refer to and use this document for reference. This document is not applicable to the measurement of customer experience for physical and chemical attributes such as mechanical structure dimensions of physical products, nor is it applicable to the maintenance of