SB/T 10954-2012 Active Industry standards-Business

SB/T 10954-2012 General technical requirements for consumer goods claims

Publish Date: 2013-01-23 Implement Date: 2013-09-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Basic Information

Standard Code: SB/T 10954-2012

Standard Type: Industry standards

Standard Status: Active

is_force_gb: no

CCS Name: The relationship between supply and use

ICS Name: Other services

Publish Date: 2013-01-23

Implement Date: 2013-09-01

Pages: 12 pages

Scope

This standard specifies the terms and definitions of consumer claims settlement, the identification of the parties involved in the claims settlement, the principles and scope of claims settlement, the responsibilities and powers of the parties involved in the claims settlement, the determination of quality responsibilities of all parties, the conditions and methods of claims settlement, the claims settlement documents, time limits and procedures, and the training requirements for commodity claims handlers.
This standard applies to consumer goods.
This standard does not apply to industrial and mining products, industrial raw materials, real estate, and customized products.