GB/T 8567-1988
Replaced
SJ/T 11739-2019
Active
Industry standards-Electronics
SJ/T 11739-2019 Information technology services and call center operations management requirements
SJ/T 11739-2019 Information technology services and call center operations management requirements
Price:
$ 30
Basic Information
Standard Code:
SJ/T 11739-2019
Standard Type:
Industry standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Software engineering
ICS Name:
Software development and system files
Publish Date:
2019-11-11
Implement Date:
2020-04-01
Scope
This standard sets out the basic requirements for the operational management of call centers in terms of strategic planning, operational processes, personnel management, service quality management, and system management. This standard is applicable to the operational management of call centers and the evaluation of their management quality levels.
Development Information
Related Standards
GB/T 13400.1-1992
Replaced
GB/T 13400.1-1992 Terms used in network planning techniques
GB/T 13400.2-1992
Replaced
GB/T 13400.2-1992 General rule for representation on network planning techniques
GB/T 13400.3-1992
Replaced
GB/T 13400.3-1992 General program of network planning techniques used in project management
GB/T 13502-1992
Active
GB/T 13502-1992 Information processing—Program constructs and conventions for their representation
GB/T 14079-1993
Abolished