T/CSI 0012-2021 Active Group standards

T/CSI 0012-2021 The quality evaluation of elderly care service institutions

Publish Date: 2021-08-08 Implement Date: 2021-08-08 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/CSI 0012-2021

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Terminology (principles and coordination and cooperation)

Publish Date: 2021-08-08

Implement Date: 2021-08-08

Scope

Scope: This document specifies the terms and definitions for the evaluation of service quality in elderly care service organizations, the service content of elderly care service organizations, general principles of evaluation, evaluation requirements, and evaluation indicators. This document is applicable to the evaluation activities of services provided by elderly care service organizations. Main technical content: This document specifies the terms and definitions for the evaluation of service quality in elderly care service organizations, the service content of elderly care service organizations, general principles of evaluation, evaluation requirements, and evaluation indicators. Elderly care service organizations are institutions with corresponding qualifications, mainly providing various services for the elderly, including life care, health care, spiritual and cultural activities, age-friendly renovations, leasing, home-based services, legal services, pension finance, and so on. Service quality refers to the extent to which elderly care service organizations meet the requirements, agreements, and needs of the elderly. The services provided by elderly care service organizations can be divided into the following categories: life care services, health care services, spiritual and cultural services, age-friendly renovation services, leasing services, home-based services, legal services, pension finance, Internet-based elderly care services, tourism services, and volunteer services. This document is applicable to the evaluation activities of services provided by elderly care service organizations.