T/NXXH 066-2024 Active Group standards

T/NXXH 066-2024 Brand chain store safety and emergency management

Publish Date: 2024-02-28 Implement Date: 2024-03-07 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Price: $ 20.00

Out of stock

Basic Information

Standard Code: T/NXXH 066-2024

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Production, production management

Publish Date: 2024-02-28

Implement Date: 2024-03-07

Scope

Scope: This document stipulates the process principles, process responsibilities, process descriptions, process audit points, fire emergency procedures, emergency evacuation plans, and unexpected incidents related to the safety and emergency management of brand chain stores. This document applies to the safety and emergency management of brand chain stores. Main technical content: 3. Terms and definitions: This document does not define any terms or definitions that require clarification. 4. Process principles: Everything shall be based on safeguarding the company's interests and maximizing customer rights and satisfaction. 5. Process responsibilities: Store managers are responsible for handling major customer complaints. Store duty managers are responsible for reporting major incidents and collecting information on a daily basis. The Operations Department is responsible for making and implementing punitive decisions regarding product quality accidents. 6. Process descriptions: Major customer complaints are divided into two categories: those caused by verbal disputes leading to physical confrontations, and significant quality accidents involving cash discrepancies. Specifically, physical confrontations with customers at the cash register that endanger personal health and safety or result in serious economic losses are considered major customer complaints. Serious cash discrepancies refer to disputes over change during transactions that cause blockages in the checkout channel. The reporting and time limits for major customer complaints are as follows: If a major customer complaint involving physical confrontations occurs, the store duty manager shall immediately issue a handling opinion. If it cannot be resolved on the same day, it must be reported to the chain store director within 24 hours, who will then negotiate with the customer within the same timeframe. Investigation and handling of major customer complaints: Store customer service staff shall inquire in deta