T/NXXH 075-2024 Active Group standards

T/NXXH 075-2024 Brand chain store service specifications

Publish Date: 2024-02-28 Implement Date: 2024-03-07 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/NXXH 075-2024

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Production, production management

Publish Date: 2024-02-28

Implement Date: 2024-03-07

Scope

Scope: This document specifies the service standards for store managers, managers, general service desks, cashiers, loss prevention officers, stockers, and promoters in brand chain stores. This document applies to the service standards of chain stores; Main technical content: 3. Terms and definitions: There are no terms or definitions that need to be defined in this document. 4. Store manager service standards: Fully responsible for the management of chain store operations, ensuring the normal operation of operations, providing high-quality services to customers, creating and maintaining a clean and comfortable shopping environment, and maintaining good relations between the supermarket and the outside world. Implement the various instructions and directives issued by the headquarters, and cooperate with the headquarters in the verification of various work. Be familiar with and able to reasonably apply the skills and business processes of each position. Develop competitive strategies, guide the development of merchandise promotion activities, and provide suggestions for the company's activities. Ensure operational safety, be responsible for supervising cleaning, fire prevention, and anti-theft, and be responsible for the maintenance and repair of various facilities and equipment in the chain store. Be responsible for the training of new and existing employees and management cadres, and train talents for the development of the chain store. Master the situation of daily peak business hours. 5. Manager service standards: Guide the overall staffing and management of the store, strengthen the management of employee recruitment, training, and evaluation. Strictly review the various budgets and expenditures of the store, ensure the supply of goods, and maintain the normal operation of the mall. Establish and improve various systems for security, and guide and manage fire prevention, public security, and anti-theft work. Maintain various facilities in the store and ensure t