T/GZJZ 005-2023 Active Group standards

T/GZJZ 005-2023 Household cleaning guide for kitchen maintenance

Publish Date: 2023-12-30 Implement Date: 2024-01-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/GZJZ 005-2023

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Other

Publish Date: 2023-12-30

Implement Date: 2024-01-01

Scope

Main Technical Content: 3. Cleaning Service Agencies 3.1 They shall obtain a business license in accordance with the law. They shall have fixed operating venues, staff, and facilities that meet the requirements of their business scope, as well as well-organized management systems and comprehensive operational and management rules and regulations. 3.2 They shall display their business licenses and other relevant certificates in their operating venues, and make public their service items, pricing standards, rules and regulations, job responsibilities, and complaint and supervision hotlines. 3.3 They shall have full-time and part-time training and management personnel, establish and implement comprehensive training systems and professional training plans, regularly provide pre-service and on-the-job training for employees, and maintain employee training records. 4. Cleaning Staff 4.1 The requirements for the professional ethics, service attitude, service etiquette, and basic skills of cleaning staff shall comply with the relevant provisions of GB/T 20647.8-2006 *Guide for Community Services – Part 8: Housekeeping Services*. 4.2 They shall possess good professional ethics, service awareness, dedication to their work, honesty, and focus on efficiency. 4.3 Cleaning staff shall hold valid certifications, such as health certificates and professional training certificates. They shall actively participate in various training and learning activities, master the service work procedures, cleaning methods, and quality standards required for their positions. 4.4 They shall maintain a warm, attentive, and patient service attitude, use polite language, and communicate effectively with clients. 4.5 When providing services, they shall wear uniforms and badges. 4.6 They shall use dedicated cleaning tools and not use clients' items or facilities without their consent. 4.7 If they discover accident hazards or damage to items during the service process, they shal